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Mon-Fri, 9 AM - 6 PM EST
Go to the Analysis page, click 'Upload Sequence', and select your FASTA file. Our system supports various formats including .fasta, .fa, and .txt files.
We support FASTA (.fasta, .fa), plain text (.txt), and PDB (.pdb) formats. Files should be under 10MB for optimal processing.
Most analyses complete within 2-5 seconds. Complex 3D structure predictions may take up to 30 seconds.
Our AI models achieve 85-95% accuracy depending on the gene and condition. Confidence scores are provided with each prediction.
Yes, you can export results as PDF reports, CSV data files, or PDB files for 3D structures.
Scores above 80% are considered high confidence, 60-80% moderate, and below 60% low confidence. Always consult with medical professionals for clinical decisions.
This usually indicates a browser compatibility issue. Try refreshing the page, clearing your browser cache, or using a different browser like Chrome or Firefox.
If an analysis takes longer than 5 minutes, try refreshing the page. If the issue persists, contact support with your analysis ID.
Check that your file is under 10MB and in a supported format. Ensure your internet connection is stable during upload.